Director, Digital Experience - Analytics Posted Apr 21
The Job Jobber , Fremont, CA
Salary: $170,000 - $220,000


In this role, you will direct the development of and generate digital insights into the company's digital programs. You will manage the research, analysis, and monitoring of financial, technological and demographic factors and use this data as well as your analytical ability to manage large amounts of information, and interpret the data sources to help the product team define performance, as well as strategize options that would ensure success of the digital products. You will consult on how end-users are or are not benefiting from these products and will develop awareness and an understanding of demand as well as develop initiatives to capitalize on these opportunities. You will direct the overall strategy relating to usability, function, features, and customer interface as well as develop strategies identifying and creating new content for the company's digital site while working with product, content, and/or creative personnel to implement solutions. In addition, you will provide oversight of digital operations and make recommendations/solutions to operational issues (eg digital outages, ensuring digital site compliance, etc.) as well as select, develop, and evaluate personnel to ensure the efficient operation of the function.


Essential Functions:

         Works with director to develop scope of work for team, sequencing, defining value proposition, setting strategic and business direction, context & priorities for the team.

         Provides oversight, coaching and guidance to management-level staff.

         Partners with Director and peer Health Plan Leadership to interpret, analyze and address key business issues and questions.

         Provide operational management: be accountable for budgets and resource viability of area of responsibility.

         Recommend organization/business performance metrics and act when needed.

         Review and recommend policies to achieve customer and company goals.

         Oversees management of vendor relationships, digital usage, and trends

         Forms online content partnerships to promote digital

         Creates, proposes, and supports company's leadership learning agenda

         Represents a consumer point of view and provides direction to the development team for implementation and testing of all new function and features


Preferred Qualifications:

         At least five years of relevant experience

         SAS experience and/or other statistical software packages

         A bachelor's degree in statistics, biostatistics, mathematics, or other related field

         The ability to work in a Labor/Management Partnership environmen

         Prefer experience as a Data Scientist 


Basic Qualifications:


Minimum ten (10) years of content/functional experience.

Minimum three (3) years of management experience.


Bachelor's degree in business, marketing, statistics, or related required.

License, Certification, Registration



Additional Requirements:

Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.

Develops advanced concepts, techniques, and standards.

Develops new applications based on professional principles and theories.

Viewed as functional expert in field within KP.

Applies advanced principles, theories, and concepts.

Contributes to the development of innovative principles and ideas.

Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

Twelve (12) years of content/functional experience preferred.

Five (5) years of management experience preferred.

Master's degree preferred.

Health care industry preferred.

Digital technology preferred. Employee Status: Regular Travel: Yes, 5 % of the Time Job Level: Director/Senior Director Job Type: Standard

Employment Type: Permanent
Work Hours: Full Time

Pay: $170,000 to $220,000 USD
Pay Period: Annual

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